Terms and Conditions

Terms & Conditions

1. Payment Terms
1.1. A 50% deposit is required upon acceptance of the quote. Work will not be scheduled until the deposit has been received.
1.2. The remaining 50% balance is payable within 7 days of job completion.
1.3. Late payments will incur a 1% daily interest charge on the outstanding balance.
1.4. If payment remains unpaid beyond 30 days, the company reserves the right to initiate legal action, and all collection costs (including legal fees) will be the client’s responsibility.
1.5. All payments must be made by bank transfer, unless otherwise agreed in writing.

2. Scheduling & Delays
2.1. Installation dates are subject to project requirements and material availability.
2.2. The company is not responsible for delays caused by:

• Weather conditions (rain, storms, extreme heat, etc.);
• Third parties (contractors, suppliers, utility companies, etc.);
• Permit processing, regulatory approvals, or inspections;
• Unforeseen external factors beyond our control.

2.3. If delays occur due to any of the above reasons, the company will reschedule the work at the earliest availability, but no compensation or financial liability will be accepted for such delays.
2.4. If the client requests to delay or reschedule the job after the deposit has been paid, additional charges may apply for rescheduling and storage of materials.
 

3. Site Conditions & Client Responsibilities
3.1. The client must ensure the site is accessible, safe, and adequately prepared for installation. This includes:

• Removing obstructions (vehicles, debris, equipment, etc.);
• Providing access to electricity and water where required; 
• Ensuring proper site grading and foundations (if necessary prior to installation).

3.2. If the site is not ready or accessible at the scheduled time, the company reserves the right to:

• Charge a rescheduling fee;
• Charge for additional labor, equipment hire, or site preparation costs.

3.3. The company is not liable for damage to underground utilities (e.g., water pipes, gas lines, or electrical cables) where the client has failed to provide accurate plans or utility locations prior to work commencing.
 

4. Warranty & Consumer Rights
4.1. The company provides a two (2) year warranty on workmanship and materials from the date of installation.
4.2. This warranty covers manufacturing defects and installation errors but does not apply to:

• Normal wear and tear, corrosion, or weather-related damage;
• Damage caused by misuse, neglect, vandalism, accidents, or unauthorized alterations;
• Failures of electrical components outside the company’s control;
• Repairs or modifications made by third parties.

4.3. Warranty claims must be submitted in writing within 14 days of discovering the issue.
4.4. The company’s liability is strictly limited to the repair or replacement of defective work. Indirect, incidental, or consequential losses are not covered under this warranty.
4.5. Consumer Guarantees Act 1993: These Terms & Conditions do not limit or exclude the rights of clients under the New Zealand Consumer Guarantees Act 1993. If the client is acquiring goods or services for personal, domestic, or household use, they may have additional statutory rights which cannot be excluded.
 

5. Cancellation & Refund Policy
5.1. If the client cancels the project before installation begins, the deposit is non-refundable to cover administrative and preparatory costs.
5.2. If the client cancels after work has commenced, the client is liable for:

• Payment for all work completed up to the cancellation date;
• The cost of any materials or products purchased specifically for the project.

5.3. The company reserves the right to cancel the contract under exceptional circumstances, such as safety concerns, legal or regulatory barriers, or the client’s failure to comply with their obligations.
 

6. Force Majeure
6.1. The company will not be liable for any failure or delay in performing its obligations where such failure or delay is caused by events beyond its reasonable control. These include, but are not limited to:

• Natural disasters (earthquakes, floods, storms, etc.);
• Fire, explosion, or accident;
• Acts of war, terrorism, riots, or civil disturbances;
• Strikes, lockouts, or industrial disputes;
• Epidemics, pandemics, or public health emergencies;
• Government actions, restrictions, or delays in obtaining necessary permits or approvals.

6.2. If such an event occurs, the company will notify the client as soon as reasonably possible and will resume performance once the event has ceased.
 

7. Acceptance of Terms
7.1. By accepting the quote and paying the deposit, the client confirms they have read, understood, and agreed to these Terms & Conditions.
7.2. The company reserves the right to interpret and amend these Terms & Conditions where necessary to ensure clarity and compliance with applicable laws.